Fast, Flexible Delivery
Start your flooring transformation as soon as you’re ready, thanks to our speedy delivery service.
We know you won’t want to rearrange your diary to wait for your new floor to arrive, which is why we let you pick a delivery date that suits your schedule.
Choose Your Dream Floor
Discover our collection of beautiful floors.
Choose Your Delivery Date
Pick a convenient day to receive your order.
Stay in the Know
Get a text and email with your two-hour delivery window.
Questions about delivery?
See below for delivery options, your delivery checklist and FAQs.
Delivery Costs & Services
We deliver to UK addresses, including Northern Ireland.
We offer next-day delivery*, standard delivery and a bespoke delivery service for properties with restricted access. Both standard and bespoke delivery can take up to 4 working days depending on your location.
As is standard in the industry, all deliveries are made to the kerbside. Our delivery partners can’t bring your flooring into your property, so you may need to ask someone to help you.
Standard delivery – £39.95.
Bespoke delivery – £39.95. Choose this option if a vehicle the size of a fire engine will have problems parking on and/or accessing your road. If you’re unsure if bespoke delivery is right for you, please contact our customer support team on 0333 577 0025.
Looking for next-day delivery? Orders must be placed before 12 pm to make delivery on the next working day possible. Any orders placed over the weekend or on bank holidays will be processed on the first working day of the following week for delivery the following working day.
*Next-day delivery is not available to Cornwall, Devon, the Scottish Highlands, remote locations or offshore areas. Please allow up to 7 working days for delivery.
Your Delivery Checklist
There are a few important things to bear in mind when it comes to your delivery. Follow this handy checklist to make sure you’re all set for the big day.
When You Order
- Choose the best delivery service for you
To help us make sure your delivery runs smoothly, please consider the following question:
Would a vehicle the size of a fire engine have problems parking on and/or accessing your road or driveway?
If your answer is ‘Yes’, just select ‘Bespoke Delivery’ at checkout and we’ll plan ahead so we can deliver your beautiful new flooring.
Please note, if access to your property is restricted and you don’t select bespoke delivery at checkout, the delivery may fail. If this happens, a redelivery fee will apply. - Give instructions if your address is tricky to find
Avoid any delays by providing delivery instructions in the order comment box at checkout.
Get Ready to Receive Your New Flooring
- Have a Helping Hand Nearby, If You Need One
As is standard in the industry, your flooring will be delivered to your kerbside. Our delivery partners can’t bring the flooring into your property, so please make sure you have someone nearby to help, if you won’t be able to move it yourself.
- Don’t miss your delivery!
Keep an eye out for your two-hour delivery window notification and make sure you’re in to accept your flooring. If you’re not in when your driver arrives with your order, you may be charged a redelivery fee.
After Delivery
- Check the packs
Make sure you’re happy with the order and that everything is in tip-top condition.
We can store your order for you!
Ready to order but don’t need your floor right away? We can store your order in our warehouse for up to three months, for free.
Contact sales@tradefloor.co.uk for details.
Delivery FAQs
When will I find out my delivery date?
Your delivery date will be the date you selected at checkout, unless for some reason we’re unable to deliver on that day. If this happens, we’ll contact you to arrange an alternative delivery date.
Will I get tracking updates from the delivery company?
You’ll receive a text and email once your order has been dispatched from our warehouse. This notification will include a two-hour window for your delivery.
Will I get an Estimated Time of Arrival?
On the day of delivery, you’ll get a text message and email with a two-hour window for your delivery.
Our deliveries take place throughout the day from 8am - 6pm, so please be prepared to be home during these hours until you receive your delivery time slot.
What if my driver’s running late?
Our delivery partners will always do their best to arrive within the two-hour window they provide. But if something does go wrong and they’re running behind, you’ll receive a text and email to let you know.
Can I Order Next-Day Delivery?
Yes, we offer a next-day delivery service to most areas of the UK. Place your order before 12 pm to qualify for next working day delivery.
Next-day delivery is not available to Cornwall, Devon, the Scottish Highlands, remote locations or offshore areas. Please allow up to 7 working days for delivery
Which areas do you deliver to?
We deliver to most areas of the UK, including Northern Ireland. Unfortunately, we’re not able to deliver to addresses in the Republic of Ireland.
