Pay 25% Now, Get Your Floor Later
Found your dream flooring but not quite ready to take it? We’ve got you.
We’ll store your floor for up to three months, for free. Whether you’re mid-renovation or about to move house, your floor will be ready when you are!
How It Works
Pay 25% Upfront
Get in touch and tell us you’d like to buy a floor. We’ll ask which floor you’re going to buy and then we’ll help you decide how many packs you’ll need.
Plan your Delivery
Next, we’ll ask you to choose a convenient delivery date within the next three months. Don’t worry if your plans change – you can always change the date later!
Make your Final Payment
We’ll email you a few weeks before your delivery date and remind you to call to make your final payment. Then all you'll need to do is get ready to receive your beautiful new floor!
FAQs
There are a few things to check before making a claim.
The cheaper price you’ve found must be from a UK retailer selling directly to customers and should include delivery. It can’t be part of a promotion, clearance or bulk buy discount.
The competitor’s floor needs to be identical to ours and in brand new condition. It should be offered on the same terms as our floor and must be in stock and available for delivery/collection within five working days.
You’ll need a written quote from the competitor who’s selling the identical floor, so we can confirm that the price is right.
Unfortunately, we can’t consider requests for a price match where the product has been or will be purchased using a Klarna credit payment option.
An ‘identical floor’ is a floor which has exactly the same dimensions, finish and surface as the one we’re offering.
In solid or engineered wood flooring, the grade of the wood must also be the same as ours. However, we know that some of our competitors use slightly different grading systems than us, so if that’s the case, we’ll just compare the appearance of the wood.
You can make a claim for a price match if you report the lower price within 28 days of receiving your floor. If your claim is accepted, we’ll refund you the difference within 14 days.
If you haven’t ordered your floor yet, we should be able to review your claim and confirm if it’s been accepted within a day or two.
Reviewing a claim for a floor that’s already been paid for may take a bit longer, so please allow up to 10 days to hear back.
Our promise to match a competitor’s price will be valid until 14 days after you’ve received your order.
